FAQs

If you don’t see your question here, please feel free to reach out through our contact form and we’ll be happy to help.

Ordering & Custom Designs

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Add customization details if applicable
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For new monogram customers, a proof will be sent via email for approval before production begins.

Proof approval is required prior to cutting
If no response is received within 48 hours, the order will be canceled

This ensures your final product is exactly what you expect.

We accept a variety of secure payment methods, including credit and debit cards, PayPal, Apple Pay, Venmo, and Afterpay where available. All payments are processed securely through Shopify.

Custom Orders

We create custom acrylic and wood jewelry components including earrings, charms, pendants, monograms, and specialty shapes. If you have an idea, we can help bring it to life.

Yes. Custom printed orders require a minimum of 5 pairs - 5 pairs for earrings and 10 pairs for studs/earring toppers. Minimums help ensure production efficiency and consistent quality.

For best results, we accept high-resolution files such as:

.AI (Adobe Illustrator)
.EPS
.DXF
.CDR

For printed designs, high-resolution image files are accepted (recommended 700 DPI or higher).

Yes. For monogram and new custom designs, a digital proof will be sent for approval before production begins. Production will only start after approval.

Turnaround time varies depending on order size and complexity, but most custom orders are completed within the timeframe provided after your request is reviewed. Rush options may be available depending on capacity.

Yes, but changes must be made before production begins. Once a proof is approved and production starts, changes are no longer possible.

Shipping & Delivery

For domestic orders, we ship via USPS First Class Mail, and tracking is included with every shipment. Once your order ships, you’ll receive an email with tracking details so you can follow your package every step of the way.

For international orders, USPS First Class Mail International is available without tracking. If you would like to add insurance for extra protection, please request it before payment. Additional shipping fees will apply.

UPS and FedEx shipping available upon request.

Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method.

International customers are responsible for any customs duties, taxes, or import fees that may apply. Please note that we are not responsible for delays caused by shipping carriers such as USPS or UPS or customs processing.

Shipping times vary depending on the type of products in your order.

Acrylic products: Approximately 2 weeks to ship.
Beads, toppers, connectors, wood pieces, and most non-acrylic items: Typically ship within 1 week.

Please note that if your order contains both acrylic and non-acrylic products, your order may be held until all items are complete so everything can ship together.

Need your non-acrylic items sooner? If your order includes both product types, we may be able to ship the non-acrylic items separately upon request. Please contact us before placing your order to discuss available options. Additional shipping charges may apply for split shipments.

If you have a specific deadline or need your order sooner, please contact us before ordering, and we'll do our best to accommodate your request.

Yes. Each piece will arrive with paper or plastic protective covering on one or both sides to prevent scratches or damage during shipping. Be sure to remove this before use.

Shipping from mid-November through the holiday season can be chaotic. The best suggestion is to order early, and have patience. The carriers are overwhelmed at this time of year and orders can go on “tours of the U.S.” even though we’re shipping to a neighboring state. Priority mail, or alternate carriers, i.e. UPS, can be good alternatives during the holiday season, although NO carrier is immune to issues.

Returns, Refunds & Order Policies

Because many of our items are custom-made, refunds or cancellations are not accepted on custom orders.

That said, our goal is for every customer to be completely satisfied. If something isn’t right, please reach out. We are happy to review concerns and do our best to find a fair solution when possible.

Unfortunately, custom orders can’t be returned, since they are one of a kind and not able to be re-sold. If an item can be re-sold, we will accept returns without a re-stocking fee at the buyers expense for postage.

Materials & Product Information

Transparent material allows light to pass through - this means that you can actually see through the material. The exact amount of light that can pass through depends on the material, but remember that you'll always be able to clearly see through the material.

Any acrylic labeled as transparent, clear or see-through will allow you to clearly see objects through the material. Most Flake acrylics are see-through as the flakes are widely scattered in a transparent acrylic base. Chunky glitter acrylic can have clear/see through areas where the glitter is not as dense. Some glitter acrylic may have similar areas where the glitter is not as dense. Finally Frost acrylics will allow some light to pass through, but it is difficult to distinguish images behind the acrylic.

Acrylic can have slight thickness variation due to the manufacturing process. This is a normal result, and thickness variation can be experienced from sheet to sheet or even across a sheet.

Our acrylic comes either paper masked or plastic masked from the manufacturer. The paper or plastic mask should be used during laser cutting to prevent hazing of the acrylic and it helps protect scratches during mailing – USPS can be rough on packages.

Soaking pieces in plain water can help remove brown paper masking from clear acrylic. Do not use any cleaning or abrasive products, and wipe with a micro-fiber cloth.

Mirror acrylic, transparent acrylic—especially clear—and wood produce the crispest lines and finest detail when etched.

Other acrylics can also be engraved, but plain and glitter acrylics may melt more easily along the edges, resulting in a less defined, frosted finish.

Keep in mind that etched designs may be harder to see on darker mirror colors, such as royal blue, smoke, and teal.

Mirror acrylic is reflective on one side with a textured gray backing on the reverse. This gray backing is essential to achieving the mirror effect and should not be removed.

Our Color Chart showcases available acrylic and material options to help you choose the perfect fit for your project.

Please note

Colors may vary slightly due to screen settings
Acrylic color and thickness may vary by batch
Variations can occur not only between sheets but across a single sheet as well

If you have questions about a specific color, feel free to reach out before placing your order.

Our jewelry components are made with care and attention to detail to ensure consistent quality. We partner with a small group of trusted manufacturers to provide reliable materials, clean finishes, and the ability to fulfill both small and large quantity orders for makers, teams, and wholesale customers.

Care & Maintenance

To keep your pieces looking their best:

Recommended care

Clean acrylic with mild soap and lukewarm water
Rinse thoroughly and dry with a soft cotton or microfiber cloth
If paper masking or adhesive residue remains, soak in warm soapy water to loosen it
Rubbing alcohol may be used to remove glue residue on certain finishes

Important
Do not use alcohol on mirror acrylic

Avoid using

Acetone
Ammonia
Window cleaners
Scouring compounds or rough cloths

Proper care will help maintain the appearance and longevity of your pieces.

Issues & Problem Resolution

Be sure to inspect your order for any damage or defects as soon as possible before use. If you find a defect, please let us know within 3 business days of receipt and provide photos of the item and packaging as-is that documents the problem. We may request that you return the item to us for inspection of the material (we may need to contact our supplier), so please do not discard the items or packaging before the return process is complete.

Please contact us as soon as possible when an order hasn’t arrived as expected, or the carrier indicates the item is still in transit longer than expected. We will work with you to determine the best course of action. This can include submitting a claim with the carrier (either you or our team can file the claim based on your preference), re-purchasing the original order if the claim is being sent to you, or we can re-produce your original order if we file the claim under Jamie’s Jems. However, shipping will need to be re-purchased as carriers do not refund shipping associated with the lost order (We’re not making that up!).