Refund policy

We accept return requests for eligible, non-custom items within 14 days of delivery. To be eligible, items must be unused and returned in their original condition and packaging, with proof of purchase.

To request a return, email service@jamiesjems.com before initiating the return. If your return is accepted, we’ll provide the return address and instructions. Items sent back without first requesting a return will not be accepted. Buyers are responsible for return shipping costs and any loss in value if an item is not returned in its original condition.

Custom items and exchanges

We do not accept returns or exchanges for custom-cut or personalized items, including requests to change the color after purchase. If there’s an issue with your order, please contact us.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged or defective, or you received the wrong item, email us at service@jamiesjems.com within 14 days of receipt with your order number and photos of the damage to try to correct the issue, which could include submitting a claim to the carrier

Cancellations

If you need to cancel an order, contact us as soon as possible. We can only cancel it if processing has not begun.

Refunds

We’ll notify you after we receive and inspect an approved return. If a refund is approved, it will be issued to your original payment method within 10 business days. Your bank or card provider may take additional time to post the credit. If more than 15 business days have passed since we approved your refund, email service@jamiesjems.com.